We pack and check your order within 1-3 business days.

After that, delivery takes 8-12 days worldwide. You'll get a tracking email as soon as it ships — tracking can take 24h to start moving.

• DHL / UPS / local courier depending on your country. All free.

Nope, no signature needed.

The courier will just leave it at your door / mailbox / front porch like usual.

If you're worried about porch pirates, ship it to work or add a note at checkout for "leave at back door" — the carrier will see it.

Just keep an eye on your tracking email.

Yes, we do.
Enter your APO address like normal at checkout. It ships USPS and takes 10-20 days.
Free shipping still applies.

Yep!

Perfect for gifts.

Just enter your billing address at checkout (the one your card is linked to), then put the other address in the Shipping Address field.

Sending it as a gift? Leave a note at checkout and we won't include the receipt.

Ugh, the worst. Let's find it.

First, check your tracking — carriers sometimes mark it "delivered" a few hours early.

If it's been 2 days past delivery and still nothing:

Email us at support@gethoneybutter.com with your order number. Tell us what the tracking says.

• If it's actually lost in transit (stuck, no updates for 5+ days) — we'll file the claim and send you a new one.
• If it says delivered but you don't see it (porch pirates, wrong mailbox) — we'll help you check with the carrier, and if we can't find it, we'll figure out a solution together.

We pack in Austin and hand it to UPS/USPS — once they have it, we can't teleport it, but we won't leave you hanging.

Act fast!

If you just ordered and noticed a typo — email support@gethoneybutter.com with your order number + correct address RIGHT away.

If it hasn't shipped yet (we pack in 1-3 days), we'll fix it free.

If it's already on the truck, we can't reroute it, but we can try to intercept it or get it back to reship. If that happens, you'll just cover the second label.

Once your tray leaves Austin, you'll get an email that says "Your HoneyButter is on the way!"

There's a Track Package button inside.

Heads up: tracking can take 12-24h to start moving after you get the email — carriers are slow to scan.

No email after 3 business days? Check spam, or email support@gethoneybutter.com — we got you.

Free shipping on every tray.
Yep, every order.